Return and Refund

Returns & Refunds

We want you to love your Zaio experience. If you're not completely satisfied, we've got you covered.

60-Day Money-Back Guarantee

Try Zaio risk-free. If you don’t notice a clear improvement in your air quality or overall well-being, you can return your product for a full refund — no questions asked.

You have 60 days from the delivery date to request a return.

How to Start a Return

To initiate a return, please contact our customer support team at:
info@zaio.com
Be sure to include your order number and the reason for your return.

Our team will provide you with return instructions and the appropriate return address.

Eligibility

To be eligible for a refund:

  • The item must be returned in its original condition or with minimal signs of use.

  • You must return the item within 60 days of the delivery date.

  • We do not cover return shipping costs unless the item is defective or incorrect.

Refund Processing

Once your return is received and inspected, we will issue a full refund to your original payment method. Please allow 3–7 business days for the refund to appear in your account.

If you have any questions about your return, feel free to reach out to us at info@zaio.com.